John Colver Coaching LLC Client Policy Agreement
All cancellations must be received at least 24 hours before your training session in order to avoid being charged for your session. Clients who do not cancel with 24 hours notice will be charged for the cancelled session or will forfeit their session.
We understand that emergencies happen. We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 24 hour notice. Subsequent short-notice cancellations will be charged for the session. The free short-notice cancellation only applies if we are notified prior to the session start time. No shows are not eligible for the free cancellation.
If you need to cancel a session, please call 503 610 0702
Clients arriving late will forfeit their training time. We are not able to stay late to accomodate sessions which start late. Please arrive on time.
Payment is due in full before training begins.
Payments later than 7 days will be charged a late fee of $20/week unless prior arrangements are made. Further training sessions will not be scheduled until payment is received.